Fulfillment Policy
Last Updated: [Insert Date]
Welcome to Expertise Media. We are committed to providing clear and transparent information about our services and how we fulfill our obligations to our clients. Please review the following policies regarding service delivery, cancellations, refunds, and other important terms.
Scope of Services:
At Expertise Media, we provide a range of marketing services, including but not limited to digital marketing strategy, content creation, social media management, SEO, and PPC campaigns. The specific services we provide to you will be outlined in your contract or statement of work (SOW).
Delivery Timeline:
We are committed to delivering our services in accordance with the timeline agreed upon in the contract or SOW. Timelines may vary based on the scope of the project, and any changes to the delivery schedule will be communicated promptly.
Communication:
Throughout the duration of our engagement, we will provide regular updates on the progress of your project via email, phone calls, or other agreed communication channels. Our team is available during business hours to address any questions or concerns you may have.
Service-Based Refunds:
Given the nature of our services, which involve substantial time and resources, we typically do not offer refunds once work has commenced. However, we are committed to your satisfaction and will work with you to address any concerns or issues that arise during the project.
Exceptional Circumstances:
In cases where services have not been delivered as agreed upon, or if we are unable to complete the work due to circumstances beyond our control, we may offer a partial refund or credit toward future services. These cases will be reviewed on an individual basis.
Project Cancellation:
If you need to cancel a project or service, please notify us in writing as soon as possible. Cancellations made within [insert number] days of the project start date may incur a cancellation fee, as specified in the contract.
Subscription Services:
For ongoing services or retainers, cancellations require a [insert number] days’ notice before the next billing cycle. Any work completed up to the cancellation date will be billed accordingly.
Service Modifications:
As a marketing agency, we do not accept "returns" of services. However, we understand that revisions may be necessary. We offer [insert number] rounds of revisions for deliverables, as specified in the contract. Additional revisions beyond this may incur additional fees.
Client Data Protection:
We take the privacy and security of your data seriously. Any personal or business information you provide will be handled in accordance with our [Privacy Policy](link to privacy policy), which complies with California Consumer Privacy Act (CCPA) and other relevant privacy laws. We do not share or sell client information to third parties without consent.
We believe in maintaining open and accessible communication with our clients. You can reach us through the following methods:
Special Offers:
Any promotions, discounts, or trials offered by Expertise Media will have clear terms and conditions, which will be disclosed at the time of the offer. These terms will also be made available on our website or in your contract.
PCI Compliance and Security:
While we do not directly handle payment processing, we use secure third-party payment providers that comply with PCI standards. Your payment information is processed securely, and we ensure our website and communication channels are protected with the latest security measures.
This Fulfillment Policy is governed by the laws of the State of California. Any disputes arising from this policy or our services will be resolved in accordance with California law.